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Help Center

Faq

Shipping

I received a shipping confirmation but why is it still in pre shipment?

How long will it take for you to ship my items?

Why has my order shipped but not all the items I ordered are in the shipment?

Refunds/returns/exchanges

My items don't fit me right can I exchange them for a different size?

Return/Refund policy?

General Questions

Why does it take so long for made to order items to ship?

Can I be a promoter for Shop Berthaux?