If your item is in pre shipment for a while it means I've printed out your label and I'm still making your order. Labels are what I use to separate each item when they're being made. Once I've finished making your order the shipping will update. This only applies to made to order items.
If your items are ready to ship they will ship within 1-5 days. If your items are made to order they will ship 1-5 days after the production time stated in the items description.
Some items are shipped separately and it is because they are shipped by a print demand company who makes & ships all my items that are dtg printing. You will receive a separate shipping confirmation email for dtg items.
If a product gets damaged or was faulty upon a delivery I will offer 100% refund or exchange.
Timing: I have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email berthauxx@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
I will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
70% of Shop Berthaux items are handmade by the shop owner. Some garments can take up to 9 hours to make. Please be patient when ordering made to order items. Please note made to order processing times can change depending on volume of orders. Times may become longer or shorter.
If you are interested in being a promoter for Shop Berthaux feel free to send a email including your social media links. If I'm looking for promoters at the time I will may consider you. <3
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